Regulations
The regulations are valid from 18/05/2017
The lampos.pl online store, operating at www.lampos.pl, is run by: Przedsiębiorstwo Usługowo Handlowe JESTRAB, with its registered office in Koszalin at ul. Przemysłowa 11a. NIP: 499-03-12-165, REGON: 320249938
Glossary:
Shop - an online store operating at http://www.lampos.pl, selling goods via the Internet;
Working days - all days of the week from Monday to Friday, excluding statutory holidays;
Time of order fulfillment - time in which the Store will complete the order and provide it to the carrier realizing the form of delivery chosen by the Customer;
Client - a natural or legal person making purchases in the Store, having a customer account;
Customer Account - a database containing customer data for the implementation of orders, order history, customer preferences regarding selected store functionalities, data on payments and overpayments on orders;
Traditional transfer - payment made by the Customer in the bank via an online or landline account or at the post office;
Electronic transfer - payment made by the Customer from an on-line bank account, via the Pay-Pal system or other on-line payment systems (the entity providing online payment services is Blue Media SA)
I. Acceptance and execution of orders.
1. The information contained on the Shop Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation of Customers to submit offers to conclude a Sales Agreement.
2. The shop sells goods and services via the Internet. Information about the goods and services the Store places on the website www.lampos.pl
3. The Shop Customer may be a natural person with full or limited legal capacity and a legal person.
4. Orders from customers are accepted by the websites www.lampos.pl 7 days a week and 24 hours a day.
5. To make purchases in the Store it is necessary to have an active e-mail account. To set up a customer account, complete the form available at http://www.lampos.pl/user/loginUser, including the email address, specify the account password and accept the terms and conditions.
6. Placing an order is the submission by the Customer to the Seller of an offer to conclude an Agreement for the sale of the Goods being the subject of the order. The order confirmation sent by the Store to the e-mail address provided by the Customer is a statement about the acceptance of the offer referred to above. In the case of orders with a form of payment "on delivery" submitted from a newly created Customer Account, the customer receives an e-mail requesting confirmation of the order. The store has the right to ask the customer to confirm the order also for other orders.
7. In order to place an order, the Customer must make:
a. selection of ordered goods
b. selection of the delivery method and delivery address and the address to which the invoice is to be issued (these may be different addresses),
c. selection of the payment method.
8. In the event of unavailability of goods covered by the order in the warehouse, from suppliers of the Store or for other reasons and inability to fulfill the Customer's order, the Store shall notify the Customer about this fact not later than within 30 (thirty) days from the date of the contract and return the money paid. The notification will be sent to the e-mail address provided by the Customer in the order form.
9. In the event that some of the products covered by the order are unavailable in the store, from suppliers of the Store or for other reasons that make the order impossible to fulfill during the time provided for in this order (eg delivery delays by suppliers of the Shop), the Customer is informed about the order status and decides on the manner of its implementation. The customer has the following options:
a.particular implementation - the choice by the customer of this possibility results in the order for only available goods, the store is released from the obligation to perform the order for inaccessible goods,
b. cancellation of the entire order - the customer chooses this option to release the Store from the obligation to complete the order.
10.If the Customer made the payment for the goods - the Store will refund the payment in accordance with the procedure described in Section VIII Returns to Customers. Overpayment.
11. There is a limited number of products for promotional sales and sales. Orders are processed in the order in which confirmed orders are received, until the stocks covered by this form of sale in the Store's warehouse or its suppliers are exhausted.
11. The sale agreement is concluded in Polish.
12. Information about the acceptance of the order for execution is a statement of the Seller about the acceptance of the offer referred to in the first paragraph. 6 above and upon its receipt by the Customer a Sales Agreement is concluded.
II. Changes in orders.
1. The Customer may make changes to the order or cancel it until the order is sent for shipment. Making changes is possible via e-mail or telephone contact with the Internet Sales Department.
2. Modifications regarding: Customer's address, delivery address and instructions for returning receivables will be accepted only after logging in to the Customer's account.
III. Price of goods.
1.All prices of goods placed on the Store's website:
a. they are given in Polish zlotys,
b. contain VAT,
c. do not contain information on possible customs duties,
d. do not contain information on delivery costs.
2. The price given for each commodity is binding at the moment the Customer places an order.
3. The shop reserves the right to change prices of goods, to carry out and cancel promotional campaigns and sales or to make changes in them. The above-mentioned entitlement does not affect the prices of goods in orders placed before the effective date of the price change, the conditions of promotional campaigns or sales.
4.Promotions in the Store are not subject to merger, unless the promotion regulations provide otherwise.
5. Delivery costs will be included in the value of the order. The delivery of the goods takes place in a manner chosen by the Customer and specified in the order.
IV. Time of order fulfillment.
1. Each product is provided with the expected time of preparing the order for shipment. It is the time that elapses from the acceptance of the order to the completion of delivery of the package from the Store to the carrier performing the delivery, only business days are taken into account. An order for goods with different delivery times is sent when the entire order is completed. The date of delivery of the package is determined on the basis of the product with the longest delivery time.
2. Delivery takes place through:
a. Via the DHL Courier Company (delivery time up to 48 hours)
b. Personal collection
3.In the case of ordering delivery to a destination located outside the borders of the Member States of the European Union, the due price of the purchased goods will be appropriately increased by the value of the customs duties due. Detailed information about the amount of fees due is available at the following website address:
http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=pl&redirectionDate=20110310
5. The customer, when collecting the shipment with the order, should check the condition of the shipment. In the event of damage or tampering with the packaging, a damage report must be prepared in the presence of the courier or postal worker. The damage report sent to the Store together with the complaint will facilitate its consideration.
6.We supply our goods only to:
a. Great Britain
7. Time of order fulfillment in the case of card payments [When paying with the card the time of order completion must be indicated from the moment of obtaining the positive authorization.
V. Payment methods. Starting the contract.
1. The Customer may choose the following forms of payment for ordered goods with delivery in Poland:
a.Payment of a PAYAPL credit card
* Visa
* Electron Visa
* MasterCard
* MasterCard Electronic
* Maestro
2. Orders with delivery outside Poland may be paid only by transfer in one of the electronic payment systems accepted by the Store. The order realization begins after the Shop receives confirmation of the correct performance of the operation from the payment operator.
3. In the case of selected goods, the Store reserves the right to exclude some forms of payment for the order.
4. The shop reserves the right to exclude the form of payment "on delivery" to the customer who will not collect two consecutively completed orders payable on delivery, regardless of the form of delivery. Restoration of the form of payment "payment on delivery" for a given Customer takes place after submitting and receiving another order paid in a different way than "on delivery".
1. Goods may be covered by a manufacturer's or distributor's warranty. Detailed warranty conditions and its duration are given in the warranty card issued by the guarantor.
2.If the received goods are defective, the Customer may use the warranty right directly from the guarantor (manufacturer or distributor) on the indicated sites or from the rights due to the seller for non-compliance of the goods with the contract.
3.In the case of non-compliance of the goods with the contract, the Customer has the right to file a complaint in the store. This entitlement is due within 2 (two) years from the date of delivery of the goods, provided that the Store is notified of non-compliance within 2 (two) months of its detection.
In this case, the customer should send the goods by economic mail to the address of the Store:
JESTRAB
ul. Przemysłowa 11a
75-216 Koszalin
You must attach proof of purchase to the returned product.
The store does not accept any parcels sent on delivery.
4.Store, at the latest within 14 days from the date of receipt of the parcel with the product being complained about, will respond to the complaint and inform the customer about further proceedings. If the complaint is accepted, the damaged product will be repaired or replaced with another, full-value product. If this is not possible (for example due to the stock being depleted), the Store will return the equivalent of the price to the customer or offer other goods available in the Store to choose from. The costs related to the return of the advertised good (economic parcel), the Shop returns after a positive consideration of the complaint in accordance with the procedure described in Section VIII Returns to Customers. Overpayment.
VII. Right to withdraw from the contract.
1.Every client who is a consumer within the meaning of art. 22 [1] of the Civil Code and using the online store lampos.pl is entitled under the law to withdraw from the contract for the purchase of goods (services), without giving a reason, within the period described below.
The statement of withdrawal should be sent to the following address:
JESTRAB
ul. Przemysłowa 11a
75-216 Koszalin
sklep@lampos.pl
2. The right to withdraw is due to the consumer within the deadline of 14 days, which commences on the day the consumer receives the goods on the day of concluding the contract for the provision of services. The deadline is deemed met if the consumer sends a declaration of withdrawal to the address given above before its expiry.
3. In the event of withdrawal from a distance contract, the contract is considered null and void. What the parties have rendered is returned unchanged, unless a change was necessary within the limits of ordinary management. The return should take place immediately, not later than within 14 days. The purchased goods should be returned to the following address:
JESTRAB
ul. Przemysłowa 11a
75-216 Koszalin
4. The costs of returning the delivery of the goods are charged to the consumer, unless the withdrawal was caused by even the temporary inability of the Przedsiębiorstwo Usługowo Handlowe JESTRAB to meet the requirements ordered by the consumer.
THE ACT of 30 May 2014 on consumer rights Art. 38:
The right to withdraw from a contract concluded away from business premises or at a distance is not available to the consumer in respect of contracts:
3) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification
or serving to satisfy his individual needs;
VIII. Returns to clients. Overpayment.
1. In the event of circumstances obliging the Store to return the amounts paid by the Customer to the Store's account, this refund shall be made within a maximum of 7 business days.
2. If the Customer has made the payment by electronic transfer, the refund shall be credited to the bank account from which the payment was made. In case of payment by a traditional transfer, payment on delivery or if for reasons beyond the Store the identification of the bank account from which the payment was made is not possible, the refund will be made to the account indicated by the Customer. The overpayment from the Customer's account will be transferred to the Customer's bank account only on the basis of his instructions. The order is forwarded to the Store after logging into the Customer's account. The store reserves the right to verify the identity of the customer submitting a return order.
3.In the case of overpayments on the Customer's account, the following refund rules apply:
a. a payment exceeding PLN 5.00 (in words: five zlotys) may be used for shopping in the Store or refunded under the terms described in points 1 and 2,
b. a surcharge of between 1.00 (one) zlotys and 5.00 (five) zlotys can be used for purchases in the Store, c. an amount below PLN 1.00 (one) may be used for shopping in the Store within 6 (six) months from the creation of the overpayment. In each case, at the Customer's request, the return of the overpayment may be executed on the terms specified in point. 2. The store does not refund overpayments via mail.
4. The shop is not responsible for failure to refund or delay the return period, if the Customer, despite the request sent to his email address, does not indicate the bank account number to which the payment is to be made or if he does not provide the Store with all the data necessary to make the payment. The Store is not liable for failure to refund or its delay if it occurred due to the Customer providing incorrect personal data (name, surname, address) or incorrect account number.
5. If the payment was made using a payment card (return to the card account used for payment) [e.g. In the event of the need to return funds for the transaction made by the customer with the card
payment seller's return to the bank account assigned to the payment card of the Ordering Party.
IX. Worn electrical and electronic equipment.
1. According to the Act of July 29, 2005 on used electrical and electronic equipment (Journal of Laws No. 180, item 1495), the customer, when buying electrical or electronic equipment, has the right to return old (used) equipment of the same type to the store in which he bought a new product. Customers of lampos.pl, who want to take advantage of this opportunity, are asked to send used equipment to the following address:
JESTRAB
ul. Przemysłowa 11a
75-216 Koszalin
2. The cost of shipment of used equipment is borne by the customer.
X. Final provisions.
1. The sale agreement is concluded between the Customer and Przedsiębiorstwo Usługowo Handlowe JESTRAB
2. Presents presented on the Online Store websites do not constitute an offer within the meaning of the Civil Code. Information about goods posted on the website does not mean that the goods are available in the store's warehouse or its suppliers.
3. The shop is not responsible for blocking by e-mail server administrators sending e-mails to the e-mail address indicated by the customer and for deleting and blocking e-mails by software installed on the computer used by the client.
4. The shop is not responsible for errors in handling the order or other instructions of the customer, resulting from the transfer of incorrect data by the customer.
5. The shop is not responsible for transactions made by unauthorized third parties who have gained access to the Customer's account as a result of not following the prudence rules by the Customer when using the login and password for the account.
6. The customer is able to use the website without using the cookie mechanism, but it may mean that some of the functions or services of the Store will not work properly. If the customer does not agree to the use of cookies, at any time, select in the browser settings the option of rejecting cookies or signaling their transmission.
7. In matters not covered by these Regulations, the provisions of Polish law, in particular the Civil Code, the Act on special terms of consumer sales and the amendment to the Civil Code (Journal of Laws No. 141 of 2002, item 176, with later amendments) shall apply. ) and the provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22 of 2000, item 277, as amended).
8. These Regulations shall apply from 03/04/2017.
9. The shop reserves the right to change the Regulations. Any changes to the Regulations enter into force on the date indicated by the Store, not shorter than 7 days from the date they are available on the website www.lampos.pl. Orders placed before the effective date of amendments to these Regulations are implemented on the basis of the entries in force on the date of placing the order.